What are the new parking arrangements within the Mews?

• Parking Permit Solutions Ltd will now be issuing all permits on behalf of Grosvenor via our Mews Permit website.
• Parking enforcement will be carried out by ACE Security Services.
• This management change will enforce parking controls via Charge Notices.

How do I apply for a permit?
To apply for a permit, you will need to access our Mews Permit website and follow a few simple steps. Please note to complete your application you will need your t-reference number and proof of address. The annual cost of your new parking permit will be £50.

We will be using Parking Permit Solutions Ltd (“PPS”) to issue permits on our behalf. Once your application is complete, PPS will post the permit/s to your mews address.

If you experience any issues with your t-reference account number, then please contact your Grosvenor Property Manager who can assist.

How do I obtain a permit?
Once the application is received together with proof of documents and confirmation of payment, PPS will send the permit to you in the post.  For guidance on use of permits, please refer to the mews parking rules which are enclosed within this letter.

What happens if I lose my permit?
You will need to contact Parking Permit Solutions and apply for another permit. Cost of a replacement permit is £25.
Email: permits@parkingpermitsolutions.com
Telephone: 01737 377208

How do I renew my permit next year?
Grosvenor/PPS will write to you one month before your permits are due for renewal with information about how to do this.

I am worried about my personal information, and potential data protection issues.
PPS will ensure that any details that are no longer relevant are destroyed or erased as per their data protection policy.

How much will my permit cost me?
All permits cost £50.

How much will it cost me if I am issued with a charge notice and how do I pay this?
Charge notices cost £100. This will be reduced to £60 if it is paid within 14 days. The charge notice will have information about how you can pay, the discount period and the appeals procedure.

Payments can be made by cheque, online through ACE’s website or over the telephone using a PDQ machine. Appeals are accepted by email or by post.

Do ACE use a premium rate number?
Calling ACE will not result in any extra charges from your provider.

Do I need a visitors permit?
You do not need a visitors permit. As per the Mews rules, there is a designated space for each property (frontage). You can park any vehicle within your allocated space (frontage) provided this vehicle is displaying a valid permit. You can apply for multiple permits.

What are the arrangements if I am having goods delivered or need to unload goods?
There needs to be clear evidence of loading and unloading taking place, hazard lights should also be on in the vehicle.
There is a 10-minute grace period for all vehicles to allow time to display a valid permit.

Please ensure any vehicle is parked in the correct space during the grace period or once a permit is obtained.

What happens if I need a temporary parking permit because I am moving in or out of my home?
Please contact Grosvenor so we can notify ACE Security Services and provide details of the removal company/vehicle. We will instruct ACE by email and the vehicle will be exempt.  Please ensure this vehicle is parked within the designated area which should be displayed on your permit.

What happens if someone parks on my property frontage, or I have a parking problem?
If an unauthorised vehicle is parked on your frontage, whilst it may be tempting, please refrain from parking in another space and contact ACE Security Services on 0344 809 9940 to report the matter and receive further instructions.

How can I contact the parking contractor?
If you have any questions or need assistance, please find details in our Contact Us page.

What hours do the contractors work?
ACE operates 24 hours a day, 7 days per week.
Telephone: 0344 809 9940

PPS issue the permits and are available Monday, Tuesday, Thursday, and Friday between 10am and 4pm and can be contacted by email a at:
permits@parkingpermitsolutions.com
Telephone: 01737 377208
I have been issued with a Charge Notice (CN) and wish to make an appeal against this. How do I do this?
You need to contact ACE directly. Appeals will not be dealt with over the telephone; they must either be in writing by email or by post.
Email: appeals@acesecurities.co.uk
Address:  ACE Security Services, PO Box 365, Tadworth, KT20 9EN

Once an appeal is correctly received, the Charge Notice (CN) will automatically go on hold until the appeal has been investigated and a decision made.

If you remain dissatisfied with the final decision from ACE, then will have the opportunity to further appeal to the independent body. As ACE Security Services are an accredited operator of the IPC, the independent appeal body is the IAS.

How can I make a complaint about the parking contractor?
If you wish to lodge an appeal against a Charge Notice (CN) then that’s not a complaint and you would need to follow the appeals procedure which is recorded on the back of the Charge Notice (CN). See above.

If you have a complaint about the parking contractor in the first instance you should contact them and follow their procedure.

Complaints can be made over the phone, but it must be followed up in writing. A complaint made in writing, will be dealt with by the Managing Director of ACE security Services who will ensure you are appropriately informed of the progress and outcome of the investigation.

Telephone: 0344 809 9940

Address – Pace Recovery & Storage Ltd t/as ACE Security Services, ACE Security Services, PO Box 365, Tadworth, KT20 9EN

If you remain dissatisfied with the reply from ACE Security Services, then you can further escalate the matter to their accredited trade association (IPC) or to Grosvenor Estate Property Management team.